Careers

JOB VACANCIES - Updated 21st July 2026

Service & Install Coordinator

We are looking for a proactive and organised Service & Install Coordinator to join our growing team.

Purpose of The Role

The Service & Install Coordinator is responsible for providing administrative and operational support, ensuring engineers have everything required to complete service, fault-finding and installation work efficiently.

The role is responsible for managing customer enquiries, processing service and installation documentation, ordering and controlling stock, preparing job packs and equipment, and maintaining accurate records. The Service & Install Coordinator plays a key role in ensuring engineers are fully equipped for each job while supporting excellent customer service and maintaining compliance with company procedures.

• Generate new business through cold calling, canvassing and self-sourced leads
• Attend client sites to carry out surveys and identify system requirements
• Prepare quotations, proposals and manage the full sales process.
• Manage the full sales process from initial contact through to handover

Key Responsibilities

Customer Service

• Act as the first point of contact for incoming customer telephone calls and emails.
• Log customer enquiries and requests accurately onto the company system.
• Provide customers with updates on existing jobs where appropriate.
• Maintain professional and courteous communication with customers at all times.

Service & Install Administration

• Create and maintain accurate records for service, fault and installation jobs.
• Prepare all documentation required for engineers before attending site, including RAMS.
• Ensure engineers have the correct paperwork, equipment, parts and consumables for each allocated job.
• Maintain accurate service records and filing systems.
• Update internal systems promptly with relevant information.
• Support with general administrative tasks.

Stock and Materials Management

• Order parts, consumables and equipment required for upcoming jobs.
• Prepare job boxes and engineer kits for service, fault and installation work.
• Receive and check deliveries against purchase orders.
• Maintain accurate stock records and inventory levels.
• Carry out regular stock checks.
• Ensure stock is stored safely, correctly labelled and easily accessible.
• Monitor stock usage and proactively replenish items to avoid shortages.
• Liaise with suppliers regarding orders, deliveries and returns where required.

Operational Support

• Work closely with engineers to ensure all required parts and equipment are available before they attend site.
• Identify any shortages or potential issues in advance and communicate these promptly.
• Assist with purchasing activities and supplier communications.
• Support continuous improvements.

General Responsibilities

• Comply with all company policies and procedures.
• Follow Health & Safety requirements at all times.
• Maintain confidentiality of company and customer information.
• Ensure all administrative records are accurate and audit-ready.
• Undertake any other duties appropriate to the role.

Person Specification

Essential Skills and Experience

• Experience working within an engineering, maintenance or service environment.
• Experience of stock control, purchasing or inventory management.
• Familiarity with service management or job management software.
• Previous experience in an administrative, service support or customer service role.
• Excellent organisational skills with strong attention to detail.
• Good communication and interpersonal skills.
• Ability to prioritise workload and meet deadlines.
• Competent in Microsoft Office, particularly Outlook, Excel and Word.
• Experience maintaining accurate records.
• Ability to work independently and as part of a team.

Personal Attributes

• Highly organised and methodical.
• Reliable and dependable.
• Proactive and able to anticipate operational requirements.
• Strong attention to detail.
• Positive, flexible and customer-focused.
• Takes ownership of responsibilities and follows tasks through to completion.

If you are organised, motivated and take pride in delivering high standards of work, we'd love to hear from you. Apply today and become part of a team that is dedicated to delivering excellent service to our customers every day.

Pay: DOE

Benefits

Free, onsite parking
Transport links

Essential

Only applicants with a minimum of 2 years experience in a similar role will be considered.

Work Location: In person. Connah's Quay, Flintshire.

View more and apply on: Indeed.com

---

Account & Project Manager

The Account & Projects Manager is responsible for ensuring the successful delivery of customer projects from commencement through to completion whilst maintaining exceptional relationships with both new and existing customers.

The role bridges the gap between Sales, Operations and Engineering by overseeing project delivery, supporting engineers, coordinating materials and suppliers, monitoring quality, and ensuring customers receive an outstanding experience throughout every stage of their journey with Full Circle Security Systems Limited.

The successful candidate will regularly visit customer sites, oversee installation progress, identify opportunities to improve service delivery, and ensure projects are completed on time, within budget and to the highest quality standards.

Key Responsibilities

Customer Relationship Management

• Act as the primary point of contact for existing customers.
• Build and maintain long-term relationships with customers.
• Conduct regular customer review meetings and site visits.
• Ensure customers receive excellent service throughout the duration of their contract.
• Resolve customer concerns promptly and professionally.
• Identify opportunities for additional works, system upgrades and maintenance agreements.
• Assist with onboarding new customers following contract award.
• Carry out post-installation customer handovers.
• Conduct customer satisfaction visits following major installations.
• Encourage customer referrals and repeat business.

Project & Installation Management

• Monitor the progress of installation projects from start to completion.
• Visit installation sites to ensure work is progressing safely and efficiently.
• Ensure projects remain on programme and escalate any risks or delays.
• Liaise with customers, engineers and office staff to resolve issues quickly.
• Ensure installations are completed to company and industry standards.
• Monitor project milestones and completion dates.
• Assist with commissioning and customer handovers where required.
• Ensure all project variations are identified, priced and approved before additional work is undertaken.
• Review completed projects to identify lessons learned and continuous improvement opportunities.

Engineer Support

• Ensure engineers have all necessary equipment, drawings, documentation and information before attending site.
• Confirm engineers have the correct materials and stock required for each project.
• Monitor engineer progress throughout installations.
• Provide operational support where additional labour or resources are required.
• Visit engineers on site to assist with resolving operational issues.
• Ensure engineers understand customer expectations and project requirements.
• Identify training requirements observed during site visits and communicate recommendations to management.
• Ensure engineers follow company procedures and complete work to the required standards.

Procurement & Supplier Management

• Ensure all project materials are ordered in sufficient time to meet installation schedules.
• Obtain competitive quotations from suppliers.
• Negotiate pricing where appropriate to maximise project profitability.
• Monitor supplier lead times and chase outstanding deliveries.
• Work closely with the stores function to ensure stock availability.
• Review supplier performance, delivery times and product quality.
• Identify opportunities to improve purchasing efficiency and reduce costs.

Quality Assurance

• Carry out quality assurance inspections during and following installations.
• Inspect completed works to ensure compliance with company standards and relevant regulations.
• Produce snagging lists where necessary and ensure remedial works are completed promptly.
• Ensure all installation documentation is completed accurately.
• Review engineers' paperwork before projects are closed.
• Ensure photographs, certificates and commissioning documentation are complete.
• Support continuous improvement by identifying recurring installation issues.

Operational Coordination

• Work closely with scheduling and operations to ensure efficient project delivery.
• Attend internal planning meetings.
• Provide regular progress updates to senior management.
• Monitor project costs and identify potential overspends.
• Assist in planning engineer resources.
• Ensure project documentation remains up to date.
• Coordinate communication between customers, engineers, suppliers and office staff.

Commercial Responsibilities

• Review project profitability against original quotations.
• Identify cost-saving opportunities without compromising quality.
• Ensure supplier pricing remains competitive.
• Monitor project margins throughout delivery.
• Ensure additional works are correctly quoted and authorised.
• Support accurate forecasting of project completion.

Business Development & Account Growth

• Support the sales team by identifying opportunities within existing customer accounts.
• Develop long-term account plans for key customers.
• Follow up outstanding quotations with existing customers.
• Promote additional company services including maintenance agreements, monitoring, CCTV, access control, fire alarms and intruder alarm systems.
• Identify opportunities to increase customer spend through upgrades and additional services.
• Generate repeat business through excellent customer service.

Key Performance Indicators (KPIs)

• Customer satisfaction scores.
• Customer retention rate.
• Repeat business from existing customers.
• Installation projects completed on schedule.
• Projects delivered within budget.
• Gross profit margins achieved.
• Material availability prior to installation.
• Reduction in installation delays.
• Quality inspection pass rates.
• Number of snagging items identified following completion.
• Completion of customer satisfaction visits.
• Engineer feedback and engagement.
• Supplier delivery performance.
• Timely completion of project documentation.

Person Specification

Essential

• Experience within a service industry.
• Excellent customer relationship management skills.
• Strong organisational and project coordination skills.
• Good commercial awareness.
• Ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Ability to build relationships with customers, suppliers and engineers.
• Experience negotiating with suppliers.
• Competent using Microsoft Office and job management systems such as InstallerPro or eWorks.
• Full UK Driving Licence.

Desirable

• Project Management qualification.
• Knowledge of BS5839, NSI/SSAIB requirements and relevant Fire & Security standards.
• Experience managing installation projects.
• Previous account management experience.
• IOSH Managing Safely or equivalent.

Personal Attributes

• Customer-focused with a passion for delivering exceptional service.
• Highly organised with excellent attention to detail.
• Proactive and solutions-driven.
• Commercially aware.
• Confident decision-maker.
• Professional and approachable.
• Calm under pressure.
• Strong communicator.
• Team player capable of building positive relationships across all departments.
• Committed to continuous improvement and maintaining high standards.

If you are ready to lead impactful projects in a dynamic environment, we invite you to bring your expertise to Full Circle Security Systems Ltd.

Pay: DOE

Benefits

Free, onsite parking
Company Car

Essential

We are looking for someone with a minimum of 2 years experience in a similar role.

Work Location: In person. Connah's Quay, Flintshire.

View more and apply on: Indeed.com

---

Fire & Security Engineer

We’re looking for a confident, experienced Fire & Security Engineer with at least 3 years’ hands-on experience in fault finding, maintenance, and installation.

If you take pride in your work, solve problems properly (not temporarily), and want to be part of a professional, forward-thinking team — we want to hear from you.

The Role

You’ll be responsible for installing, maintaining and fault-finding across a range of systems, delivering high-quality work and excellent service to our customers.

You'll work on:

• Fire alarm systems (conventional & addressable)
• Intruder alarms
• CCTV Systems
• Access control systems

This is a varied role — no two days are the same.

What We're Looking For

Must have:

• Minimum 3 years’ experience in fire & security
• Strong fault-finding skills across multiple systems
• Experience with installation and commissioning
• Good working knowledge of relevant British Standards
• A full UK driving licence
• A professional, customer-focused attitude

We’re looking for engineers who:

• Take ownership of their jobs
• Communicate clearly
• Manage their time properly
• Leave sites clean and customers confident

What You'll Get

• Competitive salary (based on experience)
• Company vehicle
• Ongoing training and development
• Real progression opportunities as the company grows

We value engineers who do things properly — and we reward them accordingly.

Job Type:

• Job Type: Full-Time, Permanent
• Pay: DOE

View more and apply on: Indeed.com