CURRENT JOB VACANCY - Added 28.11.20

Product and Customer Support Specialist

Full Circle Security Systems is a small but growing security installation, maintenance and monitoring company based in Flint, North Wales. We provide professionally installed security systems and fire alarms to residential and commercial properties within the North West, North Wales regions and surrounding areas.

We are now looking to grow the team with a new and exciting position that will be focused on product knowledge, purchasing and booking in equipment, customer support, customer paperwork and general administration duties.

The aim is for you to become a key member of staff within the company so that you can help customers resolve any issues with their system(s). If you are looking for a long term career then this is the position for you! This will be the first of what we expect to be more positions, so has the opportunity to progress to management level as the business grows.

Your main responsibilities will include:

  • Day to day telephone support (answering calls and booking in appointments for sales and engineer visits)
  • General administration duties
  • Monitoring/Assessing/Booking in Support Requests
  • Customer Onboarding (Account Set Up)
  • Ordering equipment for upcoming installations
  • Booking in equipment on arrival
  • Final client documentation control
  • Social Media Management

The ideal candidate must have:

  • Good communication skills
  • Ability to problem solve
  • Able to work on own initiative
  • Comfortable using technology
  • Punctual

To apply for this role you must:

  • Have at least 2 years’ experience in a similar role

This is a role that requires previous office experience in a similar role, however training will be provided and so for the first 3-6 weeks you will work alongside the company director so that you can learn about all aspects of the products, their features, functions, our customers and the types of requests that we receive on a regular basis.

This role will be office based (Flint) and will initially be based on 25 hours per week - Monday to Friday, 9:30am - 3:00pm (flexible), however the hours will be likely to increase as the company grows.

Starting Salary: £20,000 Pro Rata

Please send your CV to:

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01352 746188

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